I also think that an option for hidden purchases makes no sense for the majority of iTunes / iClouds users. This actually fixed our problem - I should point out that at no point did we select for any of our purchases to be "hidden" in the cloud and I would say this is a bug in iTunes / iCloud that Apple needs to address. Media Center Master will be updated soon to address this issue. Soon they will no longer be able to read the mymovies.xml and they are moving to movie.xml instead. If you are installing the latest version of MB they are changing the way metadata is handled. We found for iPad / iPhone we could see most of why was lost. For Metadata I use Media Center Master with Media Browser.
There will be an option to unhide - click on this button for each item
#Media center master download missing tv episodes series#
Under each media tab it tells you what purchases have been selected to be hiddenĬhoose the media where you have purchase missing - for us it was TV ShowsĬhoose the individual episode / series / item
Under your account, there is an option for "Hidden Purchases" - click on this Go to the store via iTunes (this worked on iTunes 11) This is very frustrating as the lost content represents hundreds of dollars.Īfter a month of going between iCloud & iTunes support on this - where we even were even at the point that iTunes attempted to restore our purchases but it still wasn't restoring all missing purchased episodes & those that were restored weren't appearing on all devices, we found the answer to our problem. Has anyone else had this problem? Has anyone found a solution? Has anyone else had the same dis satisfactory response from Apple Support? Having searched on the web, we have found that there has been other cases of this happening but I have not yet come across a satisfactory response from Apple. We contacted iTunes support but their response was a cut & paste from the support page - effectively suggesting to reboot the Apple TV which we already have done numerous times. This has been going on for a month and we have been in contact with iCloud support who told us to contact iTunes support. Most of the purchases were made via either Apple TV or IPad. We are unable to see the missing TV shows on any of our devices - PC, iPad, iPhone or Apple TV 2. We still have access to some TV purchases but not to everything which we have bought. We are missing several TV series & individual episodes from our iTunes that we purchased via iTunes in the cloud.